Refund and Returns Policy for sneakersland :
Thank you for shopping at sneakersland. We want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund and returns policy carefully.
- Refund Policy:
a. Eligibility: We offer refunds for eligible products within 30 days from the date of purchase. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products may be exempt from refunds, such as perishable goods, personalized items, or digital downloads.
b. Refund Process: To request a refund, please contact our customer support team at [email protected]. Provide your order details, including the order number and the reason for your refund request. We will review your request and guide you through the refund process.
c. Refund Method: Refunds will be issued using the original payment method used for the purchase. Please note that it may take 10 for the refunded amount to be reflected in your account, depending on your payment provider.
d. Return Shipping: If your refund request is approved, you will be responsible for shipping the item back to us. You are advised to use a trackable shipping method to ensure the safe return of the product. Please note that return shipping costs are non-refundable, unless the return is due to an error on our part.
- Returns Policy:
a. Eligibility: We accept returns for eligible products within 15 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain products may be exempt from returns for hygiene reasons or if they are customized or personalized.
b. Return Process: To initiate a return, please contact our customer support team at [email protected] . Provide your order details, including the order number and the reason for your return request. Our customer support team will guide you through the return process and provide you with any necessary return authorization or shipping instructions.
c. Return Shipping: If your return request is approved, you will be responsible for shipping the item back to us. We recommend using a trackable shipping method to ensure the safe return of the product. Return shipping costs are the customer’s responsibility, unless the return is due to an error on our part.
d. Exchange: If you wish to exchange an item for a different size, color, or variation, please contact our customer support team. We will guide you through the exchange process, which may involve returning the original item and placing a new order.
Please note:
- We reserve the right to refuse refunds or returns if the product does not meet the eligibility criteria stated above.
- Refunds or returns requested after the specified timeframes may be subject to approval on a case-by-case basis.
- We are not responsible for any damage or loss that occurs during the return shipping process. Please ensure that the item is securely packaged.
If you have any further questions or need assistance with a refund or return, please contact our customer support team at [email protected].
Note: This is a general template, and it’s important to customize it to accurately reflect your store’s policies and provide the necessary contact information for customer support.